Privacy policy
Your privacy, handled with care.
How Solar Haven LLC collects, uses, and protects the information you share when exploring solar options through our website and consultations.
Effective date: June 10, 2026
Solar Haven LLC (“Solar Haven,” “we,” “us,” or “our”) respects your privacy. This policy explains what information we collect through our website and consultations, how we use and share it, and the choices you may have.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number, and home address.
- Home and energy details, such as roof information, electricity use, energy goals, budget, and information from an electric bill you choose to share.
- Consultation and inquiry details, including appointment preferences, questions, and communications with us.
- Website, device, and advertising information, such as pages visited, browser or device type, approximate location, and interactions with our website or advertisements. This information may be collected through cookies or similar technologies.
Please share only the information needed to discuss your solar options. If you send us an electric bill, consider removing account numbers or other details that are not needed for the consultation.
How we use information
We may use your information to:
- Respond to questions and consultation requests.
- Understand your home and energy needs so we can discuss relevant solar options.
- Compare or help you review solar provider options when you request that service.
- Schedule and confirm consultations.
- Analyze website use and conduct research to improve our website and services.
- Measure and improve our advertising.
- Protect our website and meet legal requirements.
When we share information
We may share relevant information with:
- Solar providers, when you ask us to explore or compare their options for your home. This may include contact, property, and energy-use details needed to evaluate your request. We will explain the next step before your information is sent to a provider.
- Service providers that help us operate our website, manage inquiries, schedule consultations, analyze website use, or measure advertising.
- Legal or regulatory authorities, when disclosure is required by law or needed to protect rights, safety, or property.
When you book through Calendly, your booking information is also handled under Calendly’s Privacy Notice.
Analytics, advertising, and cookies
We use Google Analytics to understand how visitors use our website. We also use Meta advertising services to run and measure ads. Depending on how these services are configured on our website, Meta may receive information about your browser, device, or interactions with our website or ads, including through cookies or similar technologies. Meta handles information it receives under its own privacy terms.
We may also use other analytics and research tools to understand website use and improve our services.
You can manage cookies through your browser settings. Some website features may not work as intended if certain cookies are blocked.
Appointment-confirmation calls
If you provide a phone number when requesting a consultation, Solar Haven’s AI-assisted sales team may call you solely to confirm or manage that appointment. The call may use an AI-generated voice. These calls are for appointment purposes, not sales calls.
How long we keep information
We keep personal information for as long as reasonably needed to respond to your request, provide the services you asked for, maintain business records, resolve disputes, and meet legal obligations. Retention time depends on the type of information and why we collected it.
How we protect information
We use reasonable safeguards designed to protect personal information. No website or electronic transmission can be guaranteed to be completely secure.
Your privacy choices and requests
Depending on your location and applicable law, you may be able to ask us to confirm whether we process your personal information, access it, correct it, or delete it. Some laws may also provide the right to opt out of certain data uses, such as targeted advertising or the sale of personal data.
To make a privacy request, contact info@solarhaven.io. We may need to verify your identity before responding.
Children’s privacy
Our website and solar consultation services are intended for adults and homeowners. We do not knowingly collect personal information online from children under 13. If you believe a child has provided us with personal information, contact us so we can review and delete it where appropriate.
Links to other websites
Our website may link to services operated by other companies, including scheduling platforms and solar providers. Their privacy practices are governed by their own policies. Review those policies before sharing information with them.
Changes to this policy
We may update this policy when our practices or legal requirements change. We will post the revised policy here and update its effective date.
Contact Solar Haven
For privacy questions or requests, contact:
Solar Haven LLC Team
Email: info@solarhaven.io